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E-commerce Customer Service Representative & Office All-Rounder - The Night Owl

E-commerce Customer Service Representative & Office All-Rounder

E-commerce Customer Service Representative & Office All-Rounder

We’re hiring! Seeking an E-commerce Customer Service Representative & Office All-Rounder

Location: On-site in Ravenhall, VIC (Western Suburbs)

Part-time OR Casual

Hours: Mon, Wed, Fri (18-21 hours per week), flexible start & finish times

The Night Owl is spreading its wings! As we embark on an exciting journey of relocation and expansion, we're in search of a versatile individual to join our team as an E-commerce Customer Service Representative and Office All-Rounder. We take pride in being a family-owned business committed to delivering exceptional service to our customers. If you're enthusiastic, organised, and ready to be a crucial part of our growth, we want to hear from you!

Responsibilities:

• Manage general administrative tasks to support day-to-day operations
• Respond to customer service emails promptly and professionally
• Provide exceptional customer service for click-and-collect inquiries
• Engage with customers via online chat to address queries and resolve issues efficiently
• Contribute to email marketing campaigns to promote our products and services
• Drive social media engagement through content creation and interaction
• Utilise personal experiences to create personalised social media content
• Packing and fulfilling orders to ensure timely delivery to customers

Requirements:

• Previous experience in customer service and/or administrative roles is preferred
• Excellent communication skills, both written and verbal
• Strong multitasking abilities with the ability to prioritize tasks effectively
• Social media/marketing content creation experience would be advantageous
• Experience in email marketing is a plus
• Self-motivated with a positive attitude and willingness to learn
• Work on-site in our office located in Ravenhall, VIC

Benefits:

• Be part of a supportive, family-oriented environment
• Flexible work schedule with provided parking on-site
• Training provided to support your professional growth and development
• Casual or part-time position offering work-life balance

If you're ready to embark on this exciting opportunity with The Night Owl, please email your cover letter and resume to admin@thenightowl.com.au. We can't wait to welcome you to our growing team!