More Policies

At The Night Owl, we value the opinions of our customers and believe that authentic product reviews help others make informed purchasing decisions. We are committed to ensuring that all reviews published on our site reflect the true experiences of our customers. To maintain transparency and fairness, we adhere to the following guidelines when reviewing and publishing customer feedback:

1. Authenticity of Reviews

We welcome honest, unbiased reviews that share your genuine experience with our products. To ensure fairness and transparency, reviews must be submitted by verified customers who have purchased from The Night Owl.

2. Compliance with the Australian Consumer Law (ACL)

We follow the Australian Consumer Law (ACL) guidelines regarding online reviews. It is important to note that reviews which include misleading or deceptive content, including false claims about the performance, quality, or effectiveness of our products, will not be published.

As per the ACL, we reserve the right to not publish reviews that:

• Contain inaccurate or misleading claims
• Include personal attacks, offensive language, or irrelevant content
• Are based on a false experience, or misrepresent the product's intended use
• Promote third-party businesses or unrelated services

3. False or Misleading Claims

Under the ACL, businesses must not engage in conduct that is likely to mislead consumers. If a review contains false claims that could potentially mislead customers, we are legally entitled to withhold that review from publication. This includes, but is not limited to, reviews that make exaggerated or unsubstantiated claims about the product, such as unverified health benefits, false testimonials, or misrepresentation of the product's features or capabilities.

If we find that a review includes claims that are deemed misleading or not supported by factual information, it will be flagged and not published.

4. Your Responsibility as a Reviewer

By submitting a review, you agree that the content you provide is accurate and truthful. If you feel that the product did not meet your expectations, we encourage you to contact us directly so we can address your concerns. We want to ensure every customer has the best possible experience and will do our best to resolve any issues.

5. What Happens if Your Review is Not Published

If your review does not meet our guidelines, we will notify you if possible and provide a reason for the decision. If you have any concerns or believe your review was wrongly withheld, please feel free to reach out to us for further clarification.

6. No Manipulation of Reviews

We do not encourage or accept the submission of paid or incentivised reviews, and we strictly prohibit any manipulation of reviews (such as posting reviews on behalf of others or offering rewards for positive feedback).

We believe that transparency and integrity are essential in maintaining trust with our customers. Our goal is to provide a platform where genuine, unbiased experiences are shared for the benefit of all.

 

Content Usage Policy – The Night Owl

At The Night Owl, we greatly appreciate the content shared by our customers, including photos, videos, reviews, and any other media ("Content") related to our products. By submitting or sharing any Content with us, you are granting The Night Owl the following rights and permissions:

1. Granting Us Rights to Use Your Content

By submitting or sharing your Content with us, you grant The Night Owl, its affiliates, partners, and representatives a worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, distribute, display, and otherwise exploit your Content in any media, marketing materials, advertisements, and promotional content for commercial purposes.

This includes, but is not limited to:

• Displaying your Content on our website, social media channels, and other digital platforms
• Using your Content in email marketing, advertisements, and other promotional campaigns
• Including your Content in product-related materials such as brochures, packaging, or instructional content

2. Usage Without Compensation

By submitting Content, you acknowledge and agree that you will not receive any compensation, financial or otherwise, for the use of your Content as described in this policy. The Night Owl is under no obligation to use your Content, though we may choose to feature it at our discretion.

3. Ownership of Content

You retain full ownership of your Content, but by submitting it, you grant The Night Owl the rights outlined in this policy. You confirm that you have all necessary rights, permissions, and authority to grant us these rights and that your Content does not infringe on the intellectual property or privacy rights of any third party.

4. Content Quality and Approval

While we appreciate all forms of customer-generated content, we reserve the right to review and determine whether any Content is suitable for publication or use. Content may be edited for length, clarity, or to comply with our brand guidelines, and we may choose not to use Content that does not meet our standards or criteria.

5. Permission to Use Your Name and Likeness

If your Content includes images or videos of yourself, we may use your name, likeness, and any other identifiable information in connection with your Content, including on our website, social media platforms, marketing materials, and in other promotional efforts, unless you request otherwise.

6. Revocation of Permission

If you wish to withdraw your permission for the use of your Content, you may contact us at any time to request that we remove it from any future publications or promotional materials. We will make reasonable efforts to comply with such requests, but we cannot guarantee the removal of Content already used or published.

7. Respecting Privacy

We are committed to respecting your privacy. If any of your Content includes personal information that you do not wish to share publicly, please ensure that such information is omitted before submitting. We will not publish personal details unless specifically agreed upon.

8. Indemnification

You agree to indemnify and hold harmless The Night Owl from any claims, damages, losses, or expenses arising from your Content, including any claim that the Content infringes upon the rights of any third party.

 

Sale Prices and Sale Periods Policy – The Night Owl

At The Night Owl, we strive to offer our customers great value and the best possible deals. We believe in transparency when it comes to our sale prices and promotional periods. By shopping with us, you agree to the following terms regarding our sale prices and sale periods:

1. Sale Prices

Sale prices are valid only during the specific sale period and for the designated products. Any discounts or offers provided during a sale will be reflected on the product page at checkout. Prices may be adjusted at any time, and we reserve the right to change sale prices or remove discounts without prior notice after the sale period ends.

2. Sale Periods

Sale periods are strictly limited to the dates and times specified in our promotional materials, website, or marketing communications. Once the sale period has ended, regular pricing will resume unless otherwise specified. The start and end dates for sale periods are outlined in the promotion details, and it is the customer’s responsibility to ensure purchases are made during the applicable time frame.

3. Limited-Time Offers

Some sales or discounts may be time-sensitive or subject to stock availability. If you see a product on sale, it is advised to act quickly, as we cannot guarantee availability of products or prices once the promotion has ended or the stock has been depleted.

4. No Price Adjustments

We do not offer price adjustments if you purchase an item at full price before or after a sale period. If a product you purchased is included in a sale after your purchase, we are unable to retroactively apply the discount or offer.

5. Exclusions

Certain products may be excluded from sale promotions. These exclusions will be clearly outlined in the promotion details and on our website. Discount codes or sale offers cannot be used in conjunction with other discounts, unless otherwise stated.

6. Sale Terms and Conditions

Each sale may have specific terms and conditions that apply, such as minimum spend thresholds or product restrictions. These terms will be clearly stated at the time of the promotion and it is the customer’s responsibility to review them. The Night Owl reserves the right to amend or update sale terms at any time.

7. Final Sale Items

Some sale items may be marked as “final sale,” meaning they cannot be returned, exchanged, or refunded unless they are faulty or defective. These items will be clearly marked as non-returnable in accordance with Australian Consumer Law.