Free Lactation Consultant Support
Included with Every Night Owl Pump purchase
Every Night Owl wearable breast pump includes complimentary access to a certified lactation consultant so you can feel confident using your pump and reaching your feeding goals.
Breastfeeding and pumping can come with a lot of questions, and we want you to feel supported every step of the way.
When you purchase a Night Owl pump, you’ll receive access to a free 15-minute consultation with a qualified IBCLC consultant.
This session gives you the opportunity to discuss any concerns you may have about pumping, milk supply, comfort, flange sizing, or general feeding questions.
Sessions are typically held via phone or video consultation depending on availability.
How It Works
1. Start with Your Pump
Purchase any Night Owl wearable breast pump.
2. Reach Out for Support
Submit a support request through our website.
3. We’ll Take It From Here
We’ll match you with a lactation consultant who will organise your complimentary 15-minute session.
Your Support Doesn't Stop Here
If you feel you’d benefit from more in-depth support, you’re welcome to book additional consultations directly with your lactation consultant after your complimentary session.
These follow-up sessions are completely optional, with no obligation to continue, and are arranged privately with your consultant at their standard consultation rate.
What You Can Get Support With
- Pump setup and getting started
- Flange sizing and comfort
- Personalised pumping plan tailored to your goals and stage
- Increasing milk output
- Establishing or maintaining supply
- Reducing discomfort, pain or nipple sensitivity while pumping
- Exclusive pumping guidance
- Pumping and returning to work
- Creating a pumping routine that fits your lifestyle
- Combining breastfeeding and pumping
- Troubleshooting common pumping issues
- Reassurance you're doing the right things
Lactation Consultant Support – FAQs
Is the consultation really free?
Yes, your initial 15-minute session is completely complimentary with the purchase of any Night Owl wearable breast pump. There are no hidden fees or obligations to book further sessions.
How soon can I book my session?
Once you submit your support request, our team will connect you with a lactation consultant as soon as possible. Availability may vary, but we aim to have you booked in promptly.
What happens during the 15-minute session?
Your session is tailored to you. You can ask questions about pump setup, flange sizing, milk output, comfort, or any challenges you’re experiencing. It’s a chance to get personalised guidance and feel confident using your pump.
Will I be pressured to book more sessions?
Not at all. Follow-up consultations are completely optional and arranged directly with the lactation consultant if you choose to continue.
What if I need more than 15 minutes?
If you feel you’d benefit from more in-depth support, you’re welcome to book additional sessions directly with your consultant at their standard rate.
What if a consultant isn’t available in my area?
No stress, sessions can be offered virtually, so you can still access support wherever you are.
Do I have to be breastfeeding to use this service?
Not at all. Whether you’re exclusively pumping, combination feeding, or just getting started, the session is designed to support your feeding goals.
Is 15 minutes enough for a consult?
Yes! 15 minutes is more than enough time to check your flange fit, troubleshoot any issues, and get expert answers to your top questions, so you walk away with clarity and a plan, not more confusion.
